This page applies to orders delivered in the United Kingdom. UK orders are sold and shipped by Kochak Ltd (Company No. 07059570, VAT No. GB982930976) from our UK warehouse: Unit 2, Henley Industrial Estate, Coventry CV2 1ST, United Kingdom. All prices shown in £ include VAT.
Delivery
| Order value (incl. VAT) | UK delivery |
|---|---|
| Under £50 | £9.99 |
| £50 and over | Free |
- Orders are dispatched from our UK warehouse in Coventry within 1 working day.
- Delivery is by UPS and normally takes 2–4 working days after dispatch.
- Orders are sent from within the UK, so there are no import duties or customs charges.
Returns: your right to cancel (14 days)
You can cancel your order for any reason within 14 days of the day you receive your goods (Consumer Contracts Regulations 2013). After telling us, you then have a further 14 days to send the goods back.
For health and hygiene reasons, this right does not apply to sealed items that have been opened after delivery (for example cosmetics, waxes, creams, gels, colognes, razors, blades and neck strips). Unopened items in their original seal can be returned.
Return postage for change-of-mind returns is paid by you. We refund you within 14 days of receiving the goods back (or proof that you have sent them), to your original payment method, including the standard delivery charge you paid.
Faulty, damaged or wrong items
Your rights under the Consumer Rights Act 2015 apply: goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, arrived damaged or is not what you ordered, contact us with your order number and a photo and we will put it right with a refund, replacement or repair as the law provides. These rights are in addition to the 14-day right to cancel.
How to start a return
- Email info@thebarbersupply.com or call +44 7741 777007 with your order number and the item(s) you want to return.
- Pack the item securely and send it to:
Returns, Kochak Ltd, Unit 2, Henley Industrial Estate, Coventry CV2 1ST, United Kingdom - We recommend a tracked service and keeping your proof of postage.
Contact
Email: info@thebarbersupply.com · Phone: +44 7741 777007
Kochak Ltd, Unit 2, Henley Industrial Estate, Coventry CV2 1ST, United Kingdom
This does not affect your statutory rights.